Question 1

Can you place an order by phone?

Accepted Answer

Yes, you can also place an order by phone. You can contact us at: 073-7276912 (tel:+972-73-7276912)or send a message to info@skinnyz.co.il (mailto:info@skinnyz.co.il)and we will get back to you as soon as possible.  Phone hours: Sunday to Thursday: 9:00-20:00 and Fridays and holiday eves: 9:00-14:30.

Question 2

What are the payment options?

Accepted Answer

We accept credit cards (except for: American Express and Diners). In addition, you can pay by bank transfer or via PayPal, PayBox or Bit.

Question 3

Do the prices include VAT?

Accepted Answer

All prices include VAT (unless stated otherwise).

Question 4

I don't have a credit card; can I pay by bank transfer?

Accepted Answer

Yes, it's possible to pay by bank transfer with prior coordination with customer service by phone at 073-727-6912.(tel:+972-73-7276912)

Question 5

Can you change the size and/or color of products?

Accepted Answer

Our products are sold AS IS, without the ability to make changes to the colors or sizes listed on the website.

Question 6

Can I place a group order?

Accepted Answer

You can contact our customer service by phone and place a group order / group purchase.

Question 7

Do I need to register for the system in order to place an order?

Accepted Answer

No, you can place an order on the website without registering for an account.

Question 8

How will I know if my order has been received?

Accepted Answer

After completing the order on the website, we will send you an automatic email confirmation with your order number. When the order is ready for shipment, we will contact you to coordinate the delivery date and time.  
Additionally, you can inquire about the status of your order by sending an email to info@skinnyz.co.il (mailto:info@skinnyz.co.il)with your name and order number.

Question 9

Can I save products until a certain date?

Accepted Answer

It is possible to purchase items and store them in the company's warehouses for up to 4 months. After filling out the details, simply indicate this in the notes box: "Deliver to me at a later date upon my request" and continue with the payment. We will wait for a notification from you regarding the desired collection date.

Question 10

Is the purchase on the website secure?

Accepted Answer

Absolutely! The company does not store customers' credit card numbers. The transaction is securely processed through the credit card company and the website complies with the required PCI DSS standard.

Question 11

After the purchase, will it be possible to change the customer's name on the invoice?

Accepted Answer

No, according to the law, details on the invoice cannot be changed after it has been issued.

Question 12

Can I place a special order for a product that is out of stock?

Accepted Answer

If you are interested in a product that is out of stock, please contact us by email at info@skinnyz.co.il.(mailto:info@skinnyz.co.il)

Question 13

Can I add more products to an existing order?

Accepted Answer

If your order has not yet left our warehouse, we would be happy to try and save you the additional shipping cost. You can contact us by phone or email to make changes to your order.

Question 14

Can the payment be split?

Accepted Answer

For a phone order, it is possible to pay 20% of the total price at the time of purchase and the remaining balance on the day of receipt of the product (prior to delivery). Please contact us by phone: 073-7276912.(tel:+972-73-7276912)

Frequently Asked Questions