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Foire aux questions (FAQ)

  • Can you place an order by phone?
    Yes, you can also place an order by phone. You can contact us at: 073-7276912 or send a message to info@skinnyz.co.il and we will get back to you as soon as possible. Phone hours: Sunday to Thursday: 9:00-20:00 and Fridays and holiday eves: 9:00-14:30.
  • What are the payment options?
    We accept credit cards (except for: American Express and Diners). In addition, you can pay by bank transfer or via PayPal, PayBox or Bit.
  • Do the prices include VAT?
    All prices include VAT (unless stated otherwise).
  • I don't have a credit card; can I pay by bank transfer?
    Yes, it's possible to pay by bank transfer with prior coordination with customer service by phone at 073-727-6912.
  • Can you change the size and/or color of products?
    Our products are sold AS IS, without the ability to make changes to the colors or sizes listed on the website.
  • Can I place a group order?
    You can contact our customer service by phone and place a group order / group purchase.
  • Do I need to register for the system in order to place an order?
    No, you can place an order on the website without registering for an account.
  • How will I know if my order has been received?
    After completing the order on the website, we will send you an automatic email confirmation with your order number. When the order is ready for shipment, we will contact you to coordinate the delivery date and time. Additionally, you can inquire about the status of your order by sending an email to info@skinnyz.co.il with your name and order number.
  • Can I save products until a certain date?
    It is possible to purchase items and store them in the company's warehouses for up to 4 months. After filling out the details, simply indicate this in the notes box: "Deliver to me at a later date upon my request" and continue with the payment. We will wait for a notification from you regarding the desired collection date.
  • Is the purchase on the website secure?
    Absolutely! The company does not store customers' credit card numbers. The transaction is securely processed through the credit card company and the website complies with the required PCI DSS standard.
  • After the purchase, will it be possible to change the customer's name on the invoice?
    No, according to the law, details on the invoice cannot be changed after it has been issued.
  • Can I place a special order for a product that is out of stock?
    If you are interested in a product that is out of stock, please contact us by email at info@skinnyz.co.il.
  • Can I add more products to an existing order?
    If your order has not yet left our warehouse, we would be happy to try and save you the additional shipping cost. You can contact us by phone or email to make changes to your order.
  • Can the payment be split?
    For a phone order, it is possible to pay 20% of the total price at the time of purchase and the remaining balance on the day of receipt of the product (prior to delivery). Please contact us by phone: 073-7276912.
  • Do deliveries reach the whole country?
    Yes, we deliver to every city in the country, but the shipping cost varies accordingly.
  • Do I need to sign for delivery?
    Yes, you will be asked to sign a delivery document confirming that you have received all the products in good condition.
  • What is the delivery fee?
    The delivery cost is 179 NIS including VAT (Ashkelon-Hadera). For other areas, please inquire by phone: 073-7276912.
  • What is the delivery time for the products?
    The delivery time to the center (Ashkelon - Hadera) is up to 5 business days (excluding Friday, Saturday, eve of holiday, holiday and the day the order was placed). The delivery time to the north or south (up to Be'er Sheva) is up to 10 business days (excluding Friday, Saturday, eve of holiday, holiday and the day the order was placed). The delivery time to the southern part of Be'er Sheva is up to 14 business days (excluding Friday, Saturday, eve of holiday, holiday and the day the order was placed). A delay of up to 3 business days in the product delivery beyond the scheduled delivery date in the order will not constitute a breach of the agreement and will not entitle the customer to compensation. You can contact us by phone to inquire about the exact delivery date.
  • How do you coordinate delivery?
    When the order is ready in the company's warehouses, we will contact you by phone to coordinate the delivery date.
  • Is it possible to change the delivery address of the order?
    There's no problem changing the delivery address, all you have to do is contact customer service with the name of the buyer and the order number, and we'll be happy to handle the matter. *The shipping cost varies between different regions in the country.
  • How can I change the scheduled delivery date?
    You should make the change with the customer service at least 48 hours before the scheduled date, by calling 073-727-6912.
  • Can I receive a notification from the carrier in advance before its arrival?
    Yes, the carrier will contact you on his way to you.
  • What are the customer service operating hours?
    Sunday-Thursday 09:00-20:00. Fridays and holiday eves 09:00-14:30. On Saturdays, the store and customer service center are closed.
  • Can I check the status of my order?
    Yes, you can send an email to info@skinnyz.co.il and we will be happy to update you.
  • How can I get in touch?
    You may contact us by email at info@skinnys.co.il. You may contact us by phone: 073-727-6912.
  • What if my order was not received within the specified delivery days?
    If we are late, we compensate! It is critical to us that every customer receives their order on time. As part of this policy if there is a delay and we are unable to deliver the furniture on time (subject to the terms and conditions) we will credit you with 10% of the transaction amount paid. No refund will be allowed in the following cases: · The customer postponed the delivery date for any reason. · The customer is not available, or the phone number provided is incorrect. · The customer changed the delivery address. · Changes to items in the order after the initial order was placed. · Delays in delivery hours due to traffic and so on. *If the customer does not wish to wait for the new delivery date, they may cancel the order by phone or email as stated in the terms and conditions.
  • How long after purchase can the products be returned?
    You can return the product within 14 days of receiving it, as long as the products are sealed in their original packaging and in compliance with the law.
  • Can I cancel part of my order on the website?
    Of course, it is possible to cancel part of the order. You need to contact customer service.
  • Is there a cost for returning a product purchased on the website?
    It is possible to return the product according to the return policy. For more information, please contact customer service.
  • Refund?
    We will replace the product or refund your payment according to the method of payment used in the transaction.
  • Is there a warranty on the products?
    Yes, we provide a one-year warranty on all products from the moment the customer receives the products. However, even after this period, we are available for any questions and/or issues and will be happy to help.
  • I received a delivery with a damaged product, what do I do?
    Please contact us with all the details of your order and we will handle the problem as quickly as possible. Please provide your name, phone number, email address, order number, and a description of the issue. We will do everything we can to handle the issue promptly. Customer service email: info@skinnyz.co.il.
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